Privacy Policy
1. Introduction – Our Commitment to Your Privacy
At Level Up Casino (levelupcasino1.ca), we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services.
We comply with applicable privacy laws, including:
- PIPEDA (Personal Information Protection and Electronic Documents Act) – Canada
- GDPR (General Data Protection Regulation) – for players in the European Economic Area (EEA)
🎯 Our promise: We will never sell your personal data. We only collect what is necessary to provide you with a safe, fair, and enjoyable gaming experience.
2. Who We Are
| Detail | Information |
| Website | levelupcasino1.ca |
| Operator | Novatrix SRL |
| Registered address | Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, north side of Manuel Ávila Camacho School, Costa Rica |
| Company registration number | 3-102-893958 |
| Data Controller | Novatrix SRL |
| Data Protection Officer (DPO) | Available via [email protected] |
If you have any questions about this Privacy Policy or how we handle your data, please contact our DPO at the email above.
For general or account-related privacy concerns, you can also reach us at:
📧 [email protected]
3. Age Restriction – No Minors
Level Up Casino is strictly for individuals aged 18 and over.
We do not knowingly collect personal information from anyone under 18.
If we discover that we have inadvertently collected data from a person under 18, we will delete that information immediately and take steps to prevent further access.
4. What Personal Data We Collect
We collect only the data necessary to provide our services, ensure security, and comply with legal obligations.
Categories of personal data:
| Category | Examples |
| Identity Data | Full name, username, date of birth, gender, nationality, ID/passport number |
| Contact Details | Email address, residential address, proof of address, phone number |
| Financial Data | Bank account details, payment card info, source of funds/wealth documents |
| Transaction Data | Deposits, withdrawals, transaction history |
| Gaming Data | Games played, login/logout times, wagering activity, bonuses, responsible gaming history |
| Technical Data | IP address, browser type, operating system, time zone, device information |
| Marketing & Communication Data | Your preferences, survey responses, communication history with us |
5. How We Collect Your Data
We collect personal data from the following sources:
| Source | Description |
| Directly from you | When you register, deposit, play, or contact us |
| Verification providers | Age, identity, and address verification services |
| Financial institutions | Banks and payment processors |
| AML & PEP databases | Anti-money laundering and politically exposed persons checks |
| Regulatory & responsible gaming databases | To enforce self-exclusion and legal compliance |
| Business partners | Affiliates, analytics providers (pseudonymous data only) |
6. Why We Process Your Data – Purposes & Legal Basis
| Purpose | Legal Basis |
| Service delivery (account management, transactions, support) | Performance of a contract |
| Legal compliance (AML, KYC, responsible gaming, reporting) | Legal obligation |
| Fraud prevention & risk management | Legitimate interest (protecting our business and users) |
| Marketing & personalisation (only with your consent) | Consent and/or legitimate interest |
| Analytics & service improvement | Legitimate interest |
| Security monitoring & platform protection | Legitimate interest and legal obligation |
✅ You can withdraw consent for marketing at any time by contacting [email protected]
7. How We Share Your Personal Data
We only share your data when necessary and always under strict safeguards.
We may share your data with:
| Recipient | Reason |
| Group companies | Fraud prevention, AML, responsible gaming |
| Game providers | To offer games on our site (username, IP address) |
| Payment providers | To process deposits and withdrawals |
| Marketing partners | Only if you have given consent |
| Regulatory & law enforcement authorities | When required by law |
| AML & KYC verification tools | Age, identity, and fraud checks |
| Third-party communication tools | Email and live chat support |
| Legal advisors & consultants | For compliance and dispute resolution |
| Business transferees | In case of merger, acquisition, or sale (we will notify you) |
🔒 We do not sell your personal data to third parties.
All third parties are contractually bound to process your data only for specified purposes and in accordance with this Privacy Policy.
8. International Data Transfers
Your personal data may be transferred outside of Canada or the European Economic Area (EEA).
When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Transfers to countries with adequate data protection standards
9. Data Retention – How Long We Keep Your Data
We keep your personal data only as long as necessary for the purposes outlined in this Policy.
| Retention period | Reason |
| Minimum 5 years after account closure | Anti-money laundering (AML) regulations |
| Longer if required by law or legal proceedings | Compliance and dispute resolution |
| Anonymised data | May be kept indefinitely for analytics and service improvement |
⚠️ We cannot delete your data before the 5-year AML retention period expires.
Requests for early deletion will be declined due to legal obligations.
10. Your Privacy Rights – Canada (PIPEDA) & GDPR
Depending on your location, you may have the following rights:
| Right | Description |
| Right to be informed | You have the right to know how we use your data |
| Right to access | Request a copy of your personal data |
| Right to rectification | Correct inaccurate or incomplete data |
| Right to erasure (right to be forgotten) | Request deletion of your data (subject to legal retention periods) |
| Right to restrict processing | Limit how we use your data |
| Right to data portability | Receive your data in a structured, machine-readable format |
| Right to object | Object to processing based on legitimate interests |
| Right to withdraw consent | Withdraw marketing consent at any time |
| Right to lodge a complaint | File a complaint with a privacy regulator (e.g., OPC in Canada, ICO in the UK) |
To exercise any of these rights, contact us at:
We will respond within 30 days as required by law.
11. Automated Decision-Making
We generally do not use fully automated decision-making, including profiling, that has legal or significant effects on you.
If we introduce such processes in the future, we will notify you separately where required by law.
12. Data Security – How We Protect You
We implement robust security measures to protect your personal data from loss, theft, unauthorised access, and unlawful processing.
Our security measures include:
- SSL encryption for all data transmitted between you and our website
- Strict access controls – only authorised employees, agents, and contractors can access your data
- Unique account ID and password – your account can only be accessed with your credentials
- Two-factor authentication (2FA) – available for added protection
🔐 You are responsible for keeping your login details confidential.
Never share your password with anyone. If you suspect unauthorised access, contact us immediately at [email protected]
13. Marketing & Opt-Out
With your consent, we may send you promotional offers, bonuses, and news about Level Up Casino.
You can opt out at any time:
- Click the “unsubscribe” link in any marketing email, or
- Contact us at [email protected]
Opting out of marketing will not affect your ability to use our services or receive transactional messages (e.g., deposit confirmations, security alerts).
14. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyse website traffic
- Improve your user experience
You can manage your cookie preferences through your browser settings.
For more details, please see our Cookie Policy .
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to:
- Changes in laws or regulations
- New technologies or business practices
We will notify you of significant changes by:
- Posting the updated policy on this page with a new “Last updated” date
- Sending an email notification (for material changes)
We encourage you to review this page periodically.
16. Summary – Key Points to Remember
| What | Why |
| We collect only necessary data | To provide safe and legal gaming services |
| We never sell your data | Your privacy matters to us |
| You have legal rights | Access, correct, delete, or restrict your data |
| We keep data for 5 years minimum | Due to anti-money laundering laws |
| You can opt out of marketing | Anytime via email or unsubscribe link |
| Contact us at [email protected] | For any privacy questions |
Thank you for trusting Level Up Casino.
Play responsibly. Play safely. Your privacy is protected.