Terms and Conditions
1. Introduction – Who We Are
levelup-canada1.com (referred to as “Casino”, “Website”, “We”, “Us”, or “Our”) is owned and operated by Novatrix SRL, a company registered under number 3-102-893958 with its registered address at Kaya Flamboyan 12, Willemstad, Curaçao.
Novatrix SRL is licensed and regulated by Curaçao eGaming under licence number GLH-OCCHKTW15052026-741.
By using our website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, as well as all other policies referenced herein.
📧 For any questions, contact us at: [email protected]
2. Changes to These Terms
We may update these Terms and Conditions from time to time due to legal, regulatory, or operational changes.
- We will notify you of significant changes via email or website notice where possible.
- However, you are responsible for reviewing this page regularly.
- Continued use of the website after changes constitutes your acceptance of the updated Terms.
3. Who Can Play – Eligibility & Restricted Countries
Age Requirement
You must be at least 18 years old or meet the legal gambling age in your country of residence – whichever is higher. It is your sole responsibility to ensure compliance with local laws.
We reserve the right to request proof of age and may suspend your account or restrict access if this requirement is not met.
Restricted Countries
Players from the following countries are not permitted to deposit or play real money games:
Australia, Austria, Belarus, Comoros, Cyprus, France, Georgia, Germany, Iran, Malta, Myanmar, Netherlands, North Korea, Poland, Russia, Spain, United Kingdom, USA.
If you are unsure whether your country is restricted, please contact us before registering.
4. Accepted Currencies
You may play using the following currencies:
| Currency type | Currencies |
|---|---|
| Fiat | EUR, CAD, INR |
| Cryptocurrencies | BTC, ETH, LTC, DOG, USDT, TRX |
5. Minimum Deposit Amounts
| Currency | Minimum deposit |
|---|---|
| EUR | €20 |
| CAD | C$20 |
| INR | ₹2,000 |
| BTC | 0.0001 BTC |
| ETH | 0.01 ETH |
| LTC | 0.01 LTC |
| DOG | 1 DOG |
| USDT | 5 USDT |
| TRX | 50 TRX |
⚠️ Please do not deposit amounts below the specified minimum. Such deposits may not be credited.
6. Fees & Taxes
- You are solely responsible for any taxes or fees applicable to your winnings under the laws of your country of residence.
- If you make a deposit but do not place any bets before requesting a withdrawal, we reserve the right to deduct any transaction fees incurred by us.
7. Game Rules
You acknowledge that you are familiar with and understand the rules of the games offered on our website. It is your responsibility to review the payout percentages and game rules before playing.
8. Disclaimer of Liabilities
Financial Loss
Gambling involves financial risk. You acknowledge that you may lose money while playing at Level Up Casino. We are not liable for any financial losses arising from your use of our website.
Technical Issues
We are not responsible for:
- Hardware or software defects
- Unstable or lost internet connections
- Any technical errors that may limit your access or interrupt gameplay
Third-Party Data Handling
While we take appropriate measures to protect your personal data, we are not responsible for how third parties (such as game providers or affiliates) handle your information. Their use of your data is governed by their own privacy policies.
9. Your Account – Rules & Responsibilities
One Account Per Player
Each player may create only one personal account. Creating multiple accounts may result in:
- Termination of all accounts
- Cancellation of all payouts
- Permanent ban from the website
No Third-Party Access
You may not share your account credentials or allow any third party (including minors) to access your account. The website is for personal, non-commercial use only.
VPN Usage
You confirm that you are not using a VPN or any other technology to hide your true location. Violation may result in account suspension.
IP Address Overlap
If we detect an overlap of IP addresses between two or more accounts, we reserve the right to suspend access and confiscate funds. Such decisions are final.
Verification Documents
We may request documents to verify your identity, including but not limited to:
- Passport or ID card
- Proof of residence (utility bill)
- Source of funds or source of wealth statements
If you refuse to provide requested documents or if discrepancies are found, we reserve the right to close your account and confiscate any funds held in it.
10. Anti-Fraud Policy
We have a strict zero-tolerance policy against fraud.
Prohibited activities include:
- Collusion with other players
- Using strategies designed for unfair winnings
- Chargebacks or denied payments
- Providing forged documents
- Creating multiple accounts
- Exploiting software bugs or errors
- Using low-risk roulette strategies (e.g., red/black, even/odd, covering 25+ numbers)
Consequences of Fraud
If you are suspected of fraudulent activity, we may:
- Terminate your account
- Cancel all payouts and confiscate funds
- Report your actions to regulatory bodies
Replaceable Bitcoin Transactions (RBF)
If a Bitcoin transaction is flagged as replaceable (Opt-in Replace-by-Fee), we reserve the right to immediately close your account and withhold any winnings.
Transaction Fees for Low Activity
If you request a withdrawal but your total bets since your last deposit are less than three times the deposit amount, we may charge you transaction processing fees for both deposits and withdrawals.
Account Closure at Our Discretion
We reserve the right to close any account at our sole discretion, with or without notice, and refund the remaining balance (minus withdrawal fees).
11. Deposits – What You Need to Know
Third-Party Payments
We do not accept third-party payments. All deposits must come from a payment method registered in your own name.
If we determine that you have violated this rule:
- Your winnings will be confiscated
- The original deposit will be returned to the owner of the payment account
We are not responsible for lost funds deposited from third-party accounts.
Minimum Deposit
Please refer to Section 5 above for minimum deposit amounts by currency.
12. Withdrawal Policy
Minimum Withdrawal
The minimum withdrawal amount is €10 / C$10 / equivalent.
Maximum Withdrawal Limits
| Period | Maximum withdrawal |
|---|---|
| Per day | €3,000 (or equivalent) |
| Per week | €7,500 (or equivalent) |
| Per month | €15,000 (or equivalent) |
Higher limits may apply to VIP players as specified in promotional terms.
Real Money Winnings Cap
Winnings from real money play are capped at €250,000 (or equivalent in any other currency).
Identity Verification
We may require identity verification before processing any withdrawal. If you provide false or incomplete information:
- Your withdrawal may be denied
- Your account may be terminated
KYC Deadline
If you do not provide complete KYC information within 40 days of our request, any winnings (bonus or real money) may be forfeited.
Unable to Contact You
If we cannot reach you by email or phone within two (2) weeks of your withdrawal request, your account may be locked due to incomplete KYC.
Payment Processing
Please note that even for supported countries, we cannot guarantee successful payment processing in all cases.
13. Dormant (Inactive) Accounts
If you have not logged into your account for six consecutive months, your account will be marked as inactive.
- We may charge a monthly administrative fee of €25 (or equivalent) as long as your account has a positive balance.
- Fees will stop if you reactivate your account or if your balance reaches zero.
You will be notified by email before the first fee is deducted.
14. Responsible Gaming – Detection of Gambling Addiction
We are committed to responsible gaming and actively screen for signs of gambling addiction.
Signs may include:
- Excessive time spent playing
- Frequent and large deposits without reasonable control
- Repeated requests to increase limits
If we detect signs of gambling addiction, we reserve the right to close your account and suspend access to protect your well-being.
📧 Need help? Contact us at [email protected] or reach out to professional support organisations (see our Responsible Gaming page).
15. Bonuses & Promotions
All bonuses and promotions are subject to separate terms and conditions, which will be provided at the time of the offer.
In general:
- Welcome bonuses are available to new players only
- Wagering requirements apply
- Bonus abuse (e.g., creating multiple accounts to claim offers) may result in forfeiture of winnings and account closure
Please read all promotional terms carefully before claiming any bonus.
16. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
📧 Email: [email protected]
💬 Live chat: Available on our website
17. Summary – Key Points to Remember
| Topic | What you need to know |
|---|---|
| Age | 18+ only |
| Restricted countries | See Section 3 |
| One account | Multiple accounts = ban + confiscation |
| No third-party payments | Deposits must be in your name |
| KYC verification | Required for withdrawals |
| Withdrawal limits | €3,000/day, €7,500/week, €15,000/month |
| Inactive accounts | €25/month fee after 6 months |
| Fraud = zero tolerance | Account closure + funds confiscated |
| Questions? | Email [email protected] |
Thank you for choosing Level Up Casino.
Play responsibly. Play fairly. Enjoy the game.