Responsible Gaming
Our Commitment to You
At Level Up Casino, we believe that gambling should always be a form of entertainment, not a way to make money or escape from problems.
We are committed to providing a safe, transparent, and responsible gaming environment for all our players across Canada.
Remember:
Gambling is not a solution to financial difficulties. Play only with money you can afford to lose.
1. Know Your Limits – Stay in Control
Before you start playing, ask yourself:
- How much time and money can I really spend today?
- Am I playing for fun, or to chase losses?
- Is gambling affecting my relationships, work, or health?
Tracking your deposits, losses, and session time is one of the best ways to stay in control.
2. Tools to Help You Play Responsibly
We offer several self-management tools inside your account.
You can adjust them at any time. Decreasing a limit takes effect immediately.
Increasing a limit requires email confirmation and only applies after the previous limit expires – this prevents impulsive decisions.
Available Limits:
| Tool | Description |
| Deposit Limit | Daily, weekly, or monthly cap on deposits. |
| Loss Limit | Maximum loss over a chosen period. |
| Wager Limit | Limit on total amount wagered. |
| Cooling-Off Limit | 1 week to 6 months – no deposits, no promotions, but you can withdraw funds. Account reactivates automatically. |
| Self-Exclusion Limit | 6 months, 9 months, or 1 year – account fully disabled (no deposits, no withdrawals, no promotions). |
💡 To set your limits, please contact our support team or visit the responsible gaming section in your account.
📧 Email for limit changes or questions:
[email protected]
3. Important Note for Sportsbook Bets
Please be aware that:
- Loss limits and wager limits currently do not apply to Sportsbook bets.
- The Cooling-Off period does not prevent Sportsbook bets if you have available balance.
- Deposit limits and Self-Exclusion do apply across both Casino and Sportsbook.
If you need help managing your Sportsbook activity, please contact us.
4. Self-Exclusion by Request
You can also request self-exclusion by emailing us directly.
We will:
- Block access to your account immediately
- Stop all promotional communications
- Ensure you cannot reopen your account during the exclusion period
📧 Email for self-exclusion requests:
[email protected]
Important financial note:
- If you self-exclude indefinitely, remaining funds will be returned according to our withdrawal limits.
- If you self-exclude for a fixed period, funds will be available only after the exclusion period ends.
5. Recognising Problem Gambling – Ask Yourself
If any of the following sound familiar, please reach out for help:
- Spending more money or time than planned
- Chasing losses or gambling with money needed for bills/food
- Lying to family or friends about gambling
- Feeling anxious, guilty, or depressed after playing
- Borrowing money or selling possessions to gamble
✅ You are not alone. Help is available.
6. External Support – Canada & International
We strongly encourage you to contact professional organisations if gambling is causing harm.
For players in Canada:
| Organisation | Contact |
| ConnexOntario (Ontario) | 1-866-531-2600 |
| Problem Gambling Helpline (Canada) | 1-888-230-3505 |
| GameSense | Visit their online self-assessment tools |
| Gamblers Anonymous Canada | Find local meetings via their helpline |
International resources:
- GamCare – www.gamcare.org.uk
- Gambling Therapy – gamblersanonymous.org
7. Protecting Minors – Zero Tolerance
Level Up Casino strictly prohibits access to anyone under the legal gambling age in their province (18+ or 19+ depending on region).
We use:
- Age verification during registration (KYC)
- Random identity checks
- Automated filters to prevent underage access
For parents and guardians:
We recommend using parental control software to block gambling websites:
- CyberPatrol
- GamBlock
- 27Labs
- Net Nanny
If you believe a minor has accessed our site, please notify us immediately at:
📧 [email protected]
8. Employee Training & Responsible Advertising
All Level Up Casino employees are trained to recognise signs of problem gambling and to provide support information.
Our marketing never targets minors and never promises unrealistic wins. We advertise responsibly – because your well-being matters more than any bet.
9. Data Privacy & Confidentiality
Any information you share regarding self-exclusion or problem gambling is handled with strict confidentiality in accordance with Canadian privacy laws. Your data will never be shared outside our responsible gaming team unless required by law.
Need Help Right Now?
📧 Email us: [email protected]
We will respond within 24 hours – confidentially and without judgment.
🎯 Remember:
The only winning move is to play for fun, not out of necessity. Level Up Casino is here to help you stay in control.